Carolina Advanced Health

Reviews about Carolina Advanced Health

• Kanaka Durga Bandi

  Sep, 28 2018
  ★ ☆ ☆ ☆ ☆
  I had visited Carolina Advanced Health in 2016 for my annual physical and PA Kim Munneke was very nice and easy to work with. This year, I went there despite Kim Munneke's departure from the practice, thus giving them the benefit of the doubt. The actual visit went well with Dr. O’Meara. But I was surprised when I received a bill of $35 a few weeks later. Upon calling and questioning the billing Dept. about it, I was told that I had discussed other issues which do not fall under the definition of a "Regular Checkup".
  
  As it turns out, towards the end of the exam, the doctor came back with the usual "Any more questions?", to which I responded with a concern about not being able to fall asleep at night easily. The advice I received was "reading a book and doing some exercise. She told me what her routine was before sleeping. This is what was considered a non-regular issue not covered by yearly check-up and a 35$ worth advice. I wasn't aware of this caveat and wasn't told about it either.
  
  A separate call to the receptionist was met with insistence that I signed the forms which state that “Anything else discussed would be billed separately”. Dr. O’Meara was the one who asked me if everything else was OK. I had discussed the same points in 2016 with Kim Munneke and was not "nickeled and dimed" for it. The amount is an easy amount to bear, but the lack of principle, not so much. Fortunately, its not an issue big enough for me to lose my sleep over (pun intended), but it is something prospective patients should be aware of. I would recommend only answering the doctor's questions in absolute terms and always checking with the doctor if a question will fall under "un-covered issues", lest that question is also deemed an "uncovered issue".

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