Village Pediatrics

Reviews about Village Pediatrics

• Aaron Houghton

  Aug, 02 2018
  ★ ★ ★ ★ ☆
  This is my experience with Village Pediatrics from November 2012 through today December 20th 2012. Just over 45 days since we first met with them.
  
  Our experience so far has been a tale of two offices. Before we selected them we went for an upfront consultation. The lady at the front desk was very friendly, then Maria spent an hour with us asking questions and offering lots of valuable advice and talking about how much we would be working with her soon when our son was born. We selected them without reviewing any other Peds offices in town... then everything changed.
  
  We've visited them four times now as a patient for our son who is currently four weeks old. Over our four visits we haven't once been greeted by the front desk person, she never looks up when we walk in, and always indicates that she's busy. We haven't as much as seen Maria again, not sure if she's still there. I believe she was one of the founders of the practice.
  
  One appointment we waited for 45 minutes past our appointment time in the lobby. Other appointments we've been left sitting in the patient room for 20 minutes with no explanation why. Earlier this week we needed an urgent referral to a specialist and it took them 24 hours to even initiate it. We called and spoke with Megan at the front desk several times and she was obviously irritated by our follow-ups. I just got off the phone with her earlier today and after giving her the fax number of the doctor where the referral needed to be made, she didn't say anything and just hung up the phone. I was shocked.
  
  We feel like the doctors we've seen at Village Pediatrics so far are very warm and understanding and helpful. But from our experience we feel that the office staff around them are frantic, stressed out, rude, uncaring, and not detail oriented. Since we often spend most of our time interacting with the office staff, I would say that this isn't acceptable.
  
  We will be looking to find another Pediatrics office very soon.
  
  ------------------------------------------------
  Additional Note: 5/30/2013
  
  I'm following up to my review from a few months ago. Since posting my comments here at that time the office staff and doctors have followed up with us about our specific issues. After some changes to the office staff and Maria's return to the office (apparently she was out on personal leave for a few months) our experience has returned back to being very good.
  
  We also now schedule our appointments during their slow times which recently has reduced our wait time to 5 minutes or less on every visit. The front desk staff is very attentive and since there are no waits we spend more time with doctors and nurses anyway which is great.
  
  We feel like the advice and guidance that we've gotten from the doctors has been consistently fantastic. It remains that way now. We now plan to keep using this practice now that our recent experiences have been so good.

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